Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.

Pactiv Evergreen is committed to a diverse and inclusive workforce.  Pactiv Evergreen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law.  For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.

 All information will be kept confidential according to EEO guidelines and applicable laws.

This position is eligible for an annual incentive bonus, 401(k) plan with no waiting period and dollar for dollar match up to 6% and immediate vesting, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid time off, paid parental leave, up to nine paid Holidays and two floating Holidays, wellness program, tuition reimbursement and family care benefits.

The Technical Operations Analyst performs the following job functions (but not limited to):

• Manage & maintain company-owned IT infrastructure; keep existing systems healthy, replace broken/obsolete equipment.
• Manage IT related projects from pre-implementation planning to delivery; develop SOWs and manage project budget, process, communications, and contributors for successful and timely delivery.
• Manage vendors and contractors to ensure proper execution of operational, SOW and EHS requirements.
• Liaison between end-users and technical experts at all levels; ensure application and technical solutions meet the needs of the business.
• Identify and analyze performance anomalies; facilitate improvements in efficiency and/or throughput to improve solutions for business operations.
• Create, analyze, update, and maintain knowledge & knowledgebase of IT infrastructure.
• Identify, implement, manage, track and execute continuous improvement opportunities and activities.
• Govern and track adherence to established IT security policies; direct/coach end-users on policies & best practices. 
• Provide operational end-user support for IT issues related to network access, active directory, file and print services, and end user computing systems; follow effort through to root cause analysis.
• Provide production support during work hours and after-hours as assigned.

QUALIFICATIONS

• Bachelor's Degree, or an equivalent combination of education and work experience.
• Proven analytical and creative problem-solving abilities.
• Excellent written, oral, and interpersonal communication skills with the ability to communicate ideas in both technical and user-friendly language.
• Strong customer service orientation.
• Highly self-motivated and directed, with keen attention to detail.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Ability to work well autonomously and collaboratively within a team in a fast-paced and deadline-oriented environment.
• Ability to conduct research into systems issues and products as required.
• Ability to travel (up to 60%) 
• Must be able to stand, kneel or sit for extended periods of time and lift up to 50 lbs.

KNOWLEDGE AND EXPERIENCE

• Troubleshooting experience and technical knowledge of end user devices including laptops, desktops, printers, mobile phones and other network connected devices.
• Experience with network connected devices including handheld/vehicle mounted devices, PLCs, IoT or other IP based equipment.
• Experience configuring and installing wired and wireless networks, including cabling, wireless surveys, network equipment, etc.
• Experience with core software applications; Microsoft Office, O365, SharePoint, Teams, SCCM, and Citrix. 
• Experience with ITSM Tools such as Service Now, Remedy, etc.
• Experience in overseeing the design and implementation of PC hardware, software, and related products.
• Experience with cybersecurity principles, and general software management best practices.
• Experience with server configuration and hardware.

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