Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.
Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.
All information will be kept confidential according to EEO guidelines and applicable laws.
RESPONSIBILITIES
There is a major reliance on digital technology to support business operations and management. This technology, more so in recent years, and certainly in the future, is becoming increasingly critical throughout all facets of business operations. The digital advance is welcomed, both as an enabler of improved operations and processes, but also deemed necessary as a competitive measure.
The role of Director - IT Service Delivery owns management, development, and leadership for all facets of the end-user IT experience, with a focus on ITIL and ITSM processes and tools. This role is the primary owner and strategic subject matter expert for our key ITSM systems of record such as ServiceNow. A primary responsibility will be to ensure excellent customer service and timely service delivery by optimizing processes and reporting metrics. This position drives continuous improvement and manages Incident, Problem, Change, and other ITIL-based IT Service Management (ITSM) processes. This role is a leader of a hybrid team of IT professionals, consultants, and managed service partners to ensure the smooth and efficient functioning of our IT portfolio.
The ideal candidate will be a strategic leader capable of managing diverse teams and driving the continuous improvement of our IT support services.
This role will be based out of our corporate facility in Lake Forest, IL and will observe all enterprise remote/hybrid work policies which apply to employees of this facility.
Key Responsibilities:
Lead a hybrid team of IT professionals, consultants, and managed service partners to ensure the smooth and efficient functioning of the IT portfolio.
Qualifications
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